Case studies
A selection of engagements where Soft Touch Digital delivered lasting operational value across sectors — from financial services to public sector and energy.
Reduced manual processing time by 70%, cut compliance review cycles from five days to under 24 hours, and eliminated a recurring class of regulatory reporting errors.
Unified data infrastructure across all 12 departments, a 45% improvement in cross-department service delivery speed, and a sustainable technology roadmap aligned to the organisation's five-year strategy.
Achieved a 40% reduction in infrastructure carbon footprint, a 30% reduction in infrastructure operating costs, and a scalable architecture capable of supporting 3× current workload without additional hardware.
Full GDPR compliance achieved within the project timeline, a 55% reduction in document retrieval time, and a single governed repository replacing seven legacy systems.
A 60% reduction in order processing errors, a 35% improvement in exception resolution time, and a process governance framework that has sustained performance gains 18 months post-engagement.
Reduced the technology estate from 23 platforms to 9, cut annual licensing costs by 38%, and delivered a coherent integration architecture that supports the firm's ongoing growth strategy.
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